Author: Pam

Post Olympics we are left pondering how we can maintain the euphoria and positive good will the Games created (at least until the Paralympics start in a couple of weeks time). For organisations, in today’s climate, it’s incredibly challenging to keep people happy and motivated. People work well (and therefore enjoy their work more), when … Continued

If companies organized more to draw on and fuel enthusiasms, and less to maximize efficiency, the problem of disengagement would be gone forever. The volunteers of the Olympics hint at what an alternative customer experience might look like. And it looks very exciting. Read this HBR blog post by Rob Goffee and Gareth Jones

CVs in the UK rarely include photos, although they are commonplace in China and parts of Europe. They are also catching on in Turkey, Israel and elsewhere. However, some recent research showed some unexpected bias against women who include photos with their CVs. In a study of responses to CV photos, Ze’ev Shtudiner of Ariel … Continued

This article appeared recently on HBR. It’s useful, practical and sensible so a truncated version is included here. A busy executive — aren’t they all? — crafted an excellent email response to an important query posed by her subordinate. Thoughtful, useful, and personal, her answer cut to the heart of the issue while presenting an … Continued

Recently Scott Keller wrote a post at the HBR blog site on the importance of ownership. He described a study reported in a book by Nobel Prize winner Daniel Kahneman in which half the participants were randomly assigned a lottery number. The remaining half were given a blank piece of paper and a pen and … Continued

To what extent are you responsible for innovation in your company? The reality is that unless you’re in research or product development, most people in organisations don’t think of themselves as innovators. In fact, many managers discourage their people from inventing new ways of doing things — pushing them instead to follow procedures and stay … Continued

Whilst it’s been around a while, this article remains one of the most influential articles on leadership of all time. Not only does it show the importance of emotional intelligence on leadership behaviour, it shows how a leader’s different approach or ‘style’ directly impacts their team’s climate and performance. Proprietary diagnostics to measure style and … Continued

Increasing productivity with little or no financial outlay has been a consistent theme of late. A recent Harvard Business Review looked at why some knowledge workers are more productive than others. They discovered the primary difference in how these workers do work is that they have the power to shape their work environment — which … Continued

Recognition is up but interesting variations in the different regions around the world…. But as I always say, recognising the extra effort employees have given in a tough business climate by providing feedback and positive reinforcement will pay dividends — and it often comes at no cost to the organisation. Read the full article here….