Customer service

United Airlines Broke My Guitar

This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA

[youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&]

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One response to “Customer service

  1. Crispin,

    Thank you for posting the link on LinkedIn.com and referring me to your website for this post, I appreciate it. I didn’t hear about David Carroll’s video until now.

    Kindest Regards,
    Jennifer

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