On Thursday night I flew into T5 Heathrow after a long and tiring business trip. I’d paid extra for my meet and greet car parking service so you can imagine my dismay at hearing that I had to wait an hour for my car to be delivered! This was in stark contrast to my recent experience in both Germany and Switzerland where everything seemed to work like clockwork.
However, the following day I received an email and voicemail from Customer Services of Purple Parking, apologising for the incident, offering me a 50% refund of my fees and a free valet for when I next booked with them – yippee. Fairly unprompted (I had complained the night before) and hugely unexpected. Well done Purple Parking and now I’ve blogged about it.